Hazuku Return & Exchange Policy

Effective Date: 30-05-2025

At Hazuku, we are committed to ensuring customer satisfaction through a fair and transparent return and exchange process. This policy outlines the terms and conditions governing returns, exchanges, refunds, and cancellations for purchases made through Hazuku's official sales channels.

Return & Exchange Window

You can return or exchange any eligible item within 7 days of delivery. This policy is applicable to orders placed within India only.

To be eligible for return or exchange, items must:

  • Be unworn, unwashed, and free of stains or damage
  • Include all original tags and packaging
  • Be returned in original condition

Note: Partial returns are not accepted for combo packs. The entire pack must be returned.

Refund Process

We process refunds based on your original payment method.

1. Prepaid Orders

If you paid in advance (via UPI, debit/credit card, or net banking), your money return will be processed to the same payment method:

  • UPI Payments: Refunded directly to your UPI ID — no action needed
  • Credit/Debit Cards & Net Banking: Refunded to your linked bank account

Refunds typically reflect in your account within 5–7 business days after the returned item is received and verified.

2. Cash on Delivery (COD) Orders

For COD orders, refunds are issued via bank transfer or UPI.

  • You'll need to provide your account number or UPI ID while requesting the return.

⚠️ Note: COD service charges are non-refundable

Exchange Policy

Need a different size or color? We've made exchanges quick and easy.

Here's how it works:

  • Select the new item during the return/exchange process
  • If the replacement costs more, pay the difference at checkout
  • If it costs less, we'll issue a gift card for the remaining amount

✅ Hazuku covers shipping costs for both pickup and redelivery of exchange orders.

How to Return or Exchange Your Order?

You can initiate a return or exchange in a few easy steps:

  • Visit our website: www.hazuku.com
  • Log in to your account
  • Go to the 'Return/Exchange' tab
  • Enter your registered email ID or phone number
  • Select the item you'd like to return or exchange
  • Choose the reason for return or exchange
  • Review or update your pickup/shipping details
  • Click 'Proceed' to submit your request

Once submitted, we'll coordinate a reverse pickup via trusted delivery partners such as BlueDart, DTDC, or Delhivery. After we receive and inspect your item, we'll process your refund or send the replacement.

What You Can't Return or Exchange?

Due to hygiene and safety standards, certain items are non-returnable and non-refundable:

  • Boxers
  • Vests
  • Tank tops
  • Special edition T-shirts
  • Gift cards or vouchers

Also, we cannot accept returns or exchanges for:

  • Worn, washed, or soiled items
  • Items not in their original packaging
  • Items with missing tags

Reporting Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective product:

  • Take clear photos or an unboxing video
  • Contact us via WhatsApp or email at support@hazuku.com
  • Our team will promptly verify and arrange a free replacement

We prioritize your satisfaction and aim to resolve such issues quickly.

❌ Order Cancellations

Changed your mind? You can cancel your order anytime before it is shipped:

  • Cancellations are free of charge
  • Full refunds are issued to the original payment method
  • Once shipped, the order cannot be cancelled, but you can return it after delivery

Policy Amendments

Hazuku reserves the right to modify or update this Return and Exchange Policy at any time, without prior notice. All changes will be effective upon posting on the official website.

Governing Law

This policy is governed by and construed in accordance with the laws of India. Disputes, if any, shall be subject to the jurisdiction of competent courts located in [Insert Jurisdiction].

💬 Need Help?

We're here for anything you need! For queries, assistance, or feedback, reach out to our Customer Care team:

📧 Email: support@hazuku.com

✅ Our Promise

At Hazuku, your satisfaction isn't just a policy — it's a promise. We want you to feel confident in every purchase. Our return and exchange policy is designed to bring you peace of mind, every step of the way.